Inriskable Support Center

Contact us

Technical Support

Encountering a bug or need help navigating the portal?
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📧 Support: support@inriskable.com

Request for support

Billing & Account

Need help with payments, invoices, or your subscription?

Request for refund

Support Hours

🕘 Monday – Friday, 9:00 AM to 6:00 PM (SGT / HKT)
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We aim to respond within 2 business day.

General

What is Inriskable?

Inriskable is an AI-powered platform that delivers deep insights into private companies across Singapore, Hong Kong, and China, designed for compliance, due diligence, sales, and research professionals.

Who uses Inriskable?

Professionals in compliance, finance, risk analysis, and business development who require fast, reliable access to non-listed company intelligence.

What data does Inriskable provide?

Company profiles, financial data, litigation history, director/shareholder networks, news sentiment, and more.

How frequently is data updated?

Data is refreshed daily or in near real-time, depending on the data source.

Do you offer API access?

Yes, available for enterprise clients with documentation and support.

Can I search companies by region?

Yes. You can filter by Singapore, Hong Kong, and Mainland China.

Troubleshoot & Technical Support

How do I reset my password?

Click on “Forgot Password?” on the login page. You'll receive an email with instructions to securely reset your password.

Can I export data from Inriskable?

News and court cases search features supports CSV and PDF export for select datasets.

I'm having trouble logging in. What should I do?

Ensure your email and password are entered correctly. If you still can't log in, try resetting your password using the "Forgot Password?" link. If the issue persists, contact support@inriskable.com.

The page isn’t loading or shows an error. What can I try?

Try the following steps:
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1. Refresh the page
2. Clear your browser cacheDisable browser extensions (such as ad blockers)
3. Use a supported browser like Chrome or Firefox

If the issue continues, email us with a screenshot and the error message.

I can’t see company data after searching. What’s wrong?

Make sure your search filters are correctly set (region, keyword, etc.). If no data appears, it might mean the company is outside our coverage or temporarily unavailable. Contact us to check.

Can I access Inriskable on mobile devices?

Yes, Inriskable is accessible on mobile browsers. However, for full functionality and optimal user experience, we recommend using a desktop browser.

I'm experiencing slow loading speeds. What should I check?

First, test your internet connection. If the issue is isolated to Inriskable, try using a different browser or network. If performance remains slow, please reach out to support with your location, browser, and a brief description.

Is Inriskable compatible with all browsers?

We recommend using the latest versions of Chrome, Firefox, or Edge for the best experience. Safari is supported, but certain features may have limited functionality.

Billing & Payment

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), and bank transfers for enterprise clients.

How do I get an invoice for my subscription?

Invoices are automatically emailed after each successful payment. You can also download past invoices from your Billing section in the account settings.

Can I switch plans or upgrade my subscription?

Yes. You can upgrade, downgrade, or modify your plan anytime via your account settings. Plan changes take effect immediately or at the start of the next billing cycle, depending on your selection.

What happens if my payment fails?

We’ll notify you by email and automatically retry the payment. If it continues to fail, your access may be temporarily paused until the issue is resolved. Make sure your card is valid and has sufficient funds.

Can I cancel my subscription at any time?

Yes. You can cancel at any time through your account dashboard. Your access will remain active until the end of the current billing cycle.

Do you offer refunds?

Yes, we stand by the quality of our platform.

For Plus/Pro plan, if you’re not satisfied within the first 7 days of your subscription, contact us and we’ll provide a full refund—no questions asked. After that period, refund requests are reviewed on a case-by-case basis. We’re committed to ensuring you get value from Inriskable, and we’re happy to work with you to make things right.

For Starter plan, we do not offer refunds for partial months or unused features, but we are happy to review refund requests on a case-by-case basis. Contact support@inriskable.com.

Is my payment information secure?

Absolutely. We use PCI-compliant payment processors, and your payment details are never stored directly on our servers.

Do you offer discounts for teams or annual plans?

Yes. We offer discounted rates for team licenses and annual subscriptions. Contact our sales team for a custom quote.

I need to update my billing information—how do I do that?

How can I contact someone about a billing issue?

For any billing-related questions, please contact support@inriskable.com and include your account email and invoice reference (if available).

Data and Coverage

What types of companies are covered by Inriskable?

Inriskable provides detailed data on private, non-listed companies across Singapore, Hong Kong, and Mainland China. Our platform focuses on industries such as finance, technology, manufacturing, retail, and more, including small, medium, and large enterprises.

Can I access data on companies outside of Singapore, Hong Kong, or China?

Currently, Inriskable specializes in companies operating within Singapore, Hong Kong, and China. However, we are continuously expanding our coverage. If you're looking for data in other regions, feel free to reach out to us for more information on future plans.

What kind of data is included in a company profile?

Each company profile includes a comprehensive set of data points, including:
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- Company registration and financial information
- Director and shareholder detailsLitigation and legal history
- Risk and compliance scores
- Corporate structures and ownership
- Relevant news and media mentions

How do you collect and verify the data?

We gather data from a combination of trusted public sources such as government records, legal filings, business registries, and reputable news outlets. We also use AI-driven tools to process and verify information for accuracy and relevancy.

Can I request data for a specific company not currently listed?

If a company is not currently in our database, you can contact us directly to request access. We will review your request and work to include the company in our future updates.

How can I ensure the accuracy of the data I find on Inriskable?

We employ a range of data validation techniques and regularly update our data sources to ensure accuracy. However, as with any data platform, we recommend cross-checking critical information with additional sources when needed, especially for high-stakes decisions.

Are there any limitations to the data I can access?

While we strive to provide comprehensive data, there may be occasional gaps or missing data points due to limitations in available public records or legal restrictions in certain jurisdictions. We are constantly working to improve and expand our coverage.

Security & Privacy

How is my personal or account information stored?

Your personal data is encrypted both in transit and at rest. We use industry-standard practices for identity protection and store user credentials using secure, salted hashing techniques.

Do you share or sell user data with third parties?

No. We do not sell, rent, or share any personal or usage data with third parties without your explicit consent. We may share minimal data with subprocessors (like payment processors), strictly to provide core services.

Can I request to delete my account and data?

Absolutely. You can request complete data deletion by emailing support@inriskable.com. We'll confirm your request and permanently remove your information from our systems within 7 business days.

Does Inriskable use cookies or tracking technologies?

Yes, we use essential cookies for authentication and performance, and optional analytics tools to improve user experience. You can manage your cookie preferences in your browser.

Who can access my data within your team?

Access is strictly limited to authorized personnel on a need-to-know basis, such as support engineers or compliance officers, and only when necessary to resolve an issue or fulfill a support request. All team members undergo regular privacy and security training.